Question 1

How are Wattoes different from regular slippers?

Accepted Answer

Regular slippers only trap the warmth your feet already have. Wattoes have a heating pad built into the centre of each sole that warms up to 65°C, with three adjustable heat levels and rechargeable 5000 mAh power banks, so they actively warm cold feet, without a cord tying you to the wall.

Question 2

How do I charge and use them?

Accepted Answer

Charge the power banks with a 5V/2A adapter: a full charge takes about 4 to 4.5 hours. Connect the cable inside the slipper to the power bank, place it upright in the side pocket and zip it closed. Hold the power button for 3 seconds to switch on (red light = High), short-press to change heat levels, and hold for 3 seconds again to switch off. For children, pregnant women or anyone with reduced heat sensitivity, we recommend using the Low setting.

Question 3

How do I wash them?

Accepted Answer

Always remove the power bank first and zip the connector into the pocket. Soak the slippers in cold or lukewarm water with a little detergent for 5 to 10 minutes and gently brush any dirty spots, or wash them in the washing machine. Reshape them and let them dry fully in a well-ventilated, shaded spot away from direct sunlight. Never wear them while wet, and make sure the cable is completely dry before reconnecting the power bank.

Question 4

How can I track my order?

Accepted Answer

When your order ships, you will receive an email confirmation including a shipment tracking number and a website link where you can monitor your shipment's status.

Question 5

When will my order ship?

Accepted Answer

All orders are shipped within 48 hours of order confirmation. You will receive an email with your tracking number once your order has been shipped.

Question 6

How long does delivery take?

Accepted Answer

Standard shipping takes 5-12 working days depending on your location. We work with reliable shipping partners to ensure your order arrives safely and securely. Delivery times may vary slightly during peak seasons or due to weather conditions.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days from the receipt date of your order.